/ SHIPPING POLICY
We send parcels anywhere in New Zealand using a trustworthy company: Courier Post. Oversized orders (50kg or more) are shipped with a freight company (Mainfreight).
By making an order with us, you accept our terms of trade. Please note that is the customer's responsability to select the appropiate courier fee option. Rural orders incurr an additional fee which must be paid; alternatively you can provide us with a non-rural address. If you want to check if your address is rural, please enter your address in thi website: https://www.courierpost.co.nz/tools/address-checker/
If you get a green tick next to "rural" then it is a rural address.
Unpaid rural deliveries will not be shipped until the appropiate fee is paid in full. We reserve the right to charge a 5% restocking fee for cancelled orders.
Auckland 0.0 kg – 25.0 kg $5.00
Nationwide 0.0 kg – 1 .2 kg $7.99
North Island (Excl. Auckland) 1.3 kg – 4 kg $9.99
North Island (Excl. Auckland) 4.1 kg - 10.99 kg $16.99
North Island (Excl. Auckland) 11 Kg - 15 kg $20.99
North Island (Excl. Auckland) 15 Kg - 60 kg $49.99
- South Island 0.0 - 1.5 kg $7.99
- South Island 1.6 kg -4 kg $9.99
- South Island 4.1 kg -10 kg $18.99
- South Island 10.1 kg - 15 kg $25.99
- South Island 15.1 kg -60+ kg $50.99
Rural deliveries incur an additional charge of $4.50 on top of normal delivery fees.
Processing times: We process orders from Monday to Friday from 9-4pm, excluding weekends and public holidays. Orders are processed once payments are received in full. Incorrect addresses will result in delays in your delivery. Rural charges are additional. Unpaid rural deliveries will not be processed until payments are made in full. Orders are picked up by the courier company on the next working day.
Auckland and North Island may take 2-3 working days. South Island orders may take 3-7 working days. Rural orders may take 2-3 additional days in addition to standard delivery times.
Receipt of your order: We send all orders using a secure courier company that requires a signature to acknowledge that the goods have been received in good condition. If you wish for your parcel to be left at your letterbox, this can be done but neither La Tienda nor the courier company will take any responsibility for damaged/lost parcels. If there is nobody at your home to receive the parcel, the courier company will leave a calling card. It is your responsibility to call and arrange for an alternative delivery time.
Damaged goods: It is your responsibility to open the package and inspect it before signing the courier slip. If goods have arrived in good condition, you should sign the receipt but if the items are damaged, do not sign or accept the order. It is very unusual for items to get damaged in transit, but it may happen. All goods leave our warehouse in good condition, so if there is any damage, this occurred during transit. For this reason, you need to check the parcel before signing the courier slip and do not accept parcels that are damaged. It is very useful if you send us photos of the damaged items. We will endeavor to replace damaged goods, providing you notify us immediately and supply us with a photograph.
If you receive and sign your order and later discovered items are damaged, you and La Pachamama are unable to claim the damaged items.
/ PICK UP SERVICE
We have a store located at 179A Archers Rd, Hillcrest (Auckland). You are welcome to collect your order from our store during opening hours:
Monday to Thursday
Friday and Saturday:
Please note that we can't open the store just for you, so make sure that if you select this option, you can come within the opening times, thank you.